• Introduction to Pega
• Situational Layer Cake
• Application development studios
• How to navigate the Pega Platform
• Roles on a Pega project

• Exploring the Pega Studios
• Creating a Pega application
• Exploring the Pega Studios
• Introduction to creating a Framework application
• Working on creating an Implementation Application
• Difference between Framework & Implementation applications

• Case life cycle
• How to design a case life cycle User context
• How to update case status
• How to add instructions to assignments

• Service level agreements
• How to add a service level to an assignment
• How to add a service level to a case
• How to apply service levels throughout the case life cycle

• Optional actions
• How to add optional actions to a case
• Skipping processes and stages
• How to skip a process or stage in a workflow
• Parallel processing
• How to perform processes in parallel
• Decision points
• How to add a decision point to a process

• Routing work
• How to route work
• How to configure custom routing
• Case approval configuration
• How to configure a single level approval
• How to configure cascading approvals

• Introduction to configuring a case hierarchy
• Rules and rule types
• Rules and rulesets
• Classes and class hierarchy
• How to create a rule
• How to update a rule
• How to reuse rules through inheritance
• Case hierarchy
• How to enforce a dependency between case types
• Adding a child case to a case

• Introduction to adding fields to a case type
• Data elements in Pega applications
• How to manage properties
• How to reference a property
• Defining properties User views
• Configuring user views

• Introduction to data in memory
• Data storage in memory pyWork
• Page How to view clipboard data
• How to use and set property values with the Clipboard

• Introduction to calculating case values
• Declarative processing
• Declare expressions
• How to set a property value with a declare expression
• Forward and backward chaining in declarative networks

• Introduction to validating case data
• Methods of data validation
• How to validate case data with controls
• How to validate case data with validate rules
• Validating a flow action with a validate rule
• How to use edit validate rules

● How to visualize data with the Integration Designer

• Application data processing with data types
• How to create a locally sourced data type
• How to configure a data source for an existing data type
• How to create an externally sourced data type

• Data views and data pages
• How to access on-demand data with a data page
• How to configure data page sourcing options
• How to save data with a data page

• Introduction to configuring a user form
• Section rules
• Guidelines for designing user views
• How to configure a section
• How to configure responsive UI behavior

• Introduction to adding dynamic content to user views
• Dynamic UI design
• How to configure dynamic content
• Event processing
• How to configure event processing

• Introduction to styling an application
• Styling an application with skins
• How to customize an application appearance with skins
• Controlling application appearance with a skin

• Introduction to configuring and sending correspondence
• Case communications
• Sending an email from a case
• How to configure correspondence rules

• Introduction to creating business reports
• The role of reports
• Business and process reports
• The Report Browser
• How to create a report
• How to organize report results
• Creating a report
• Organizing report results

• Introduction to delegating rule management to business users

• Business rule delegation
• How to delegate rules to business users